From technical glitches to subscription support, help is just a click away. Browse through our FAQ section or contact us directly to tackle any issue.

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  • About Service

    What is Game Portal?

    Game Portal delivers the world’s top games straight to your mobile device. Enjoy the best of arcade, sports and mind-boggling puzzle games for hours on end.

    What can I do with Game Portal?

    Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours. Our games are appropriate for all age groups.

    Am I eligible to use Game Portal?

    As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorised to pay your bill.

    Is Game Portal compatible with my device?

    The service is compatible with smartphones and requires a basic 3G internet connection.

    How many games can I play?

    Game Portal currently offers 55 exciting games.

    How was I subscribed to Game Portal?

    You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your mobile phone.

    How much does the service cost?

    You are charged the rate mentioned on the promotional page that you visited before you subscribed to our service. The rate is mentioned both in the welcome message you received upon subscribing and the monthly SMS reminder you receive from us.

    How do I manage my subscription?

    Contact our Customer Care Team! We’ll be happy to help you.
    For details of how to get in touch with us, please read ‘How do I get in touch with Customer Care?’.

    How do I get in touch with Customer Care?

    • Use the Contact Us form
    • Send an email to

    Why does your service show up with a different name on my mobile phone bill?

    This is mainly due to limitations on an operator’s billing and invoicing platform.

    Why do I receive SMS reminders?

    This is usually a requirement by the Regulator or Operator. But as a best practice, we send SMS reminders to active subscribers.

    How often are new games added?

    To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.

    Who regulates your services?

    There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to make sure everything is secure

  • Subscription

    How do I subscribe to Game Portal?

    Visit one of our promotional pages.

    How am I charged for the service?

    You are charged through your mobile phone bill or prepaid account.
    The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

    How do I get in touch with Customer Care?

    • Use the Contact Us form
    • Send an email to

    Can I change the mobile number in my account?

    At the moment, this is not possible.

  • Refunds

    What qualifies for a refund?

    If you are not 100% satisfied with our service, you may request for a refund. Contact our Customer Care Team who will take you through the process.

    How do I request for a refund?

    Reach out to our Customer Care Team always mentioning the mobile number registered with the service, and your email address.

  • Customer Care

    How do I reach out to Customer Care?

    Our dedicated Customer Care Team is always at your service.
    • Use the Contact Us form
    • Send an email to